Below FAQ are some common concerns of our clients before purchasing.
- Pre Sale Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We charge 200 for orders below 2999 and free delivery on orders above 2999,
We will gladly accept any unworn, unwashed garment with original tags within 10 days of purchase for a return or an exchange
Customer Needs to return parcel on his/her expense to our address
Delivery Charges will not be refunded
All returns should be sent to Splndr, Vincy Mall, Clifton, Karachi.
Mistake made by our team then all the delivery expenses will be bearded by Splndr.
For further queries about exchanges and returns please contact 0302-2595558
Delivery time is 5 to 7 working days(No delivery on Sundays or any other national holiday) Howerver, delivery can take 10 working days during busy shopping season, rainy season or our mega sale events.
Cash on delivery or bank transfer
On orders above value of 20000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then
Size charts are provided with each product
However, If the size chart is missing our chat/whatsapp support is entitled to provide the size chart to customer
Size complaints are only acceptable if is mistake by team Splndr
All orders placed on www.splndrshop.com website will receive a confirmation call. . Orders will be canceled automatically within 4working hours if an order confirmation call is not received. • Order received with the wrong address or contact numbers are canceled as soon as received. • Orders which indicate fraudulent activity are canceled • If a customer refused to take delivery each time,even after placing the order such customer orders are canceled automatically. • Customers who return orders after confirmation,again and again, their orders are not accepted.
Our sizes are different from label size. As we have imported, export and locally manufactured garments that comes with different pattern. So we create our own sizes as per Pakistani sizes. If you get the product with different size label, just dont panic and check the size chart that was provided to you or by which you place your order.